FAQ
FREQUENTLY ASKED QUESTIONS
TOP QUESTIONS
What is the status of my order?
To check the status of your delivery, input your order number to the Order Status Tracker here.
Please note that orders will only be trackable once your shoes have shipped. The Order Status Tracker can also be found in the footer of our home page.
Due to the current pandemic, shipping on orders may be temporarily delayed.
Please note that orders will only be trackable once your shoes have shipped. The Order Status Tracker can also be found in the footer of our home page.
Due to the current pandemic, shipping on orders may be temporarily delayed.
What shipping methods are available, and how long will it take to get my order?
We offer 3 different options with USPS for shipments within the US:
USPS Free Standard: 4-9 business days
USPS Standard ($5:) 2-4 business days
USPS Expedited ($12.5): 2 business days
We offer different options with UPS for shipments to Canada and the rest of the world
Orders placed on Friday or over the weekend will ship on Monday, barring any national holidays.
The email you received with your tracking information is the best source for updates and the timing of your order. We promise it'll be worth the wait!
USPS Free Standard: 4-9 business days
USPS Standard ($5:) 2-4 business days
USPS Expedited ($12.5): 2 business days
We offer different options with UPS for shipments to Canada and the rest of the world
Orders placed on Friday or over the weekend will ship on Monday, barring any national holidays.
The email you received with your tracking information is the best source for updates and the timing of your order. We promise it'll be worth the wait!
HOW DO I RETURN/EXCHANGE MY ORDER?
If needed, you have 30 days to return or exchange unused, unwashed shoes.
We cannot accept any shoes that have been worn, washed or altered in any way. All items must be returned unworn, unwashed and in the original packaging.
You can return or exchange your items here.
We cannot accept any shoes that have been worn, washed or altered in any way. All items must be returned unworn, unwashed and in the original packaging.
You can return or exchange your items here.
ORDER INFORMATION
What is the status of my order?
To check the status of your delivery, input your order number to the Order Status Tracker here.
Please note that orders will only be trackable once your shoes have shipped. The Order Status Tracker can also be found in the footer of our home page.
Due to the current pandemic, shipping on orders may be temporarily delayed.
Please note that orders will only be trackable once your shoes have shipped. The Order Status Tracker can also be found in the footer of our home page.
Due to the current pandemic, shipping on orders may be temporarily delayed.
What shipping methods are available, and how long will it take to get my order?
We offer 3 different options with USPS for shipments within the US:
USPS Free Standard: 4-9 business days
USPS Standard ($5:) 2-4 business days
USPS Expedited ($12.5): 2 business days
We offer different options with UPS for shipments to Canada and the rest of the world
Orders placed on Friday or over the weekend will ship on Monday, barring any national holidays.
The email you received with your tracking information is the best source for updates and the timing of your order. We promise it'll be worth the wait!
USPS Free Standard: 4-9 business days
USPS Standard ($5:) 2-4 business days
USPS Expedited ($12.5): 2 business days
We offer different options with UPS for shipments to Canada and the rest of the world
Orders placed on Friday or over the weekend will ship on Monday, barring any national holidays.
The email you received with your tracking information is the best source for updates and the timing of your order. We promise it'll be worth the wait!
Where does BENITAPEKA ship?
BENITAPEKA currently ships to USA, Canada and Mexico.
Do you ship internationally?
Please contact us at info@benitapeka.us for international orders.
Do you offer exchanges?
Yes. We offer exchanges for our shoes, for a different size and/or color in the same style.
How do I return/exchange my order?
If needed, you have 30 days to return or exchange unused, unwashed shoes.
We cannot accept any shoes that have been worn, washed or altered in any way. All items must be returned unworn, unwashed and in the original packaging.
You can return or exchange your items here.
We cannot accept any shoes that have been worn, washed or altered in any way. All items must be returned unworn, unwashed and in the original packaging.
You can return or exchange your items here.
What's your return policy?
If needed, you have 30 days to return or exchange unused, unwashed shoes.
We cannot accept any shoes that have been worn, washed or altered in any way. All items must be returned unworn, unwashed and in the original packaging.
You can return or exchange your items here.
We cannot accept any shoes that have been worn, washed or altered in any way. All items must be returned unworn, unwashed and in the original packaging.
You can return or exchange your items here.
ABOUT BENITAPEKA
HOW DO I CONTACT BENITAPEKA?
SEND US A TEXT : +1 (224) 337-0365
GIVE US A CALL : +1 (224) 337-0365
SEND US AN EMAIL : info@benitapeka.us
OPENING HOURS & LIVE CHAT: Monday - Friday 9AM - 5PM CST
GIVE US A CALL : +1 (224) 337-0365
SEND US AN EMAIL : info@benitapeka.us
OPENING HOURS & LIVE CHAT: Monday - Friday 9AM - 5PM CST
